KTM SERVICE CARD
The purchase of a new street motorcycle not only includes the KTM MANUFACTURER’S WARRANTY, but also the free-of-charge KTM SERVICE CARD. This gives you access to the professional network of our partner EUROP ASSISTANCE (EASS) in case of mobility issues.
Fast and hassle-free assistance throughout Europe – around the clock and 365 days a year.
KTM MANUFACTURER'S WARRANTY
KTM stands for reliability and quality. Our faith in our products is such that we provide a 24-month manufacturer’s warranty on our street motorcycles. Professional servicing and inspections by authorised KTM dealers must be carried out to maintain the right to claim under warranty.
KEY FACTS ABOUT THE KTM SERVICE CARD AT A GLANCE:
KTM and Europ Assistance (EASS)
Area of validity
Europe-wide in all participating countries**
Duration of validity
Maximum 2 years or 20,000 km from the date of first registration / first use.
Extension to 40,000 km for € 11.00 (for all street motorcycles with a displacement of 400 cc and more; not available for 125, 200, or 390 cc vehicles). Available for order only before first registration / first use.
KTM motorcycles with a 24-month factory warranty and a displacement of more than 50 cc, which are homologated exclusively for use on public roads.
Owner or rider and passenger.
Scope of services
Access to a comprehensive, Europe-wide network of service providers and an emergency call centre that is manned 24 hours a day.
Assumption of costs up to max. € 154.00.
Breakdown vehicle recovery
Costs of recovery to nearest KTM dealer up to max. € 154.00.
Rental vehicle for max. 7 days and € 52.00 per day, if the vehicle is brought to a dealer and the repairs take longer than 24 hours.
If the breakdown location is further than 50 km from the customer’s address and the repairs cannot be completed on the day of immobilisation, the driver and passenger can choose one of the following options:
- Hotel: for the duration of the repairs up to max. 4 nights (working days) and max. € 77.00 per person per night.
- Continuation of the journey with a rental car: In the event of breakdown or theft, a rental car is made available for a maximum of 7 days and € 52.00 per day.
- Reimbursement of travel expenses: First class travel by train for distances less than 1,000 km or economy class air travel for distances over 1,000 km, for driver and passenger. Additional taxi costs up to max. € 77.00.
Taxi costs are reimbursed if the customer lives up to 50 km from the dealer. If the customer lives more than 50 km from the dealer: First class travel by train. Economy class flight for distances over 1,000 km.
Vehicle repatriation from abroad
In the case of repairs taking more than 3 days, the customer can choose between collecting the vehicle from the dealer him / herself or having EASS deliver it to the customer’s address. This option only applies to vehicles located abroad.
Shipment of spare parts
Assumption of shipping costs and customs duties for spare parts that are required to make the vehicle roadworthy again when it is located abroad.
Theft – abroad only Assistance in customs clearance or scrapping of the vehicle and assumption of the administrative costs (no taxes or customs duties) in the case of theft abroad.
If the nearest dealer is not open (weekend, night, etc.), the vehicle is taken to a secure storage location. If the vehicle is rediscovered after being stolen abroad, the costs of vehicle storage are covered up to a maximum of 2 weeks.
Vehicle key service
Provision of a replacement key and assumption of the shipping costs in the event of loss of the original key abroad. Condition: Disclosure of the key number and proof of identity (copy of ID / passport, vehicle documents).
+351 21 384 80 53
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***If the motorcycle has not been purchased in your home country, please refer to the information of the country of origin.
**Andorra, Austria, Balearics, Belgium, Bulgaria*, Canary Isles, Ceuta*, Croatia*, Cyprus*, Czech Republic*, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary*, Iceland*, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta*, Monaco, Morocco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania*, San Marino, Sardinia, Sicily, Slovak Republic*, Slovenia*, Spain, Sweden, Switzerland, Turkey (European part)*, United Kingdom, Vatican, Ex-Yugoslavia * (Montenegro, Serbia)
*In these countries the Assistance shall be performed subject to local suppliers availability and according to each country’s peculiar event such as the countries being in a state of civil or foreign wars, political instability, national movements, riots, acts of terrorism, reprisals, restrictions for free movement of individuals and circulation of goods, strikes, explosions, natural calamities, atomic fission and any other acts of God.