KTM SERVICE CARD
The purchase of a new street motorcycle not only includes the KTM MANUFACTURER’S WARRANTY, but also the free-of-charge KTM SERVICE CARD. This gives you access to the professional network of our partner RAC in case of mobility issues.
Fast and hassle-free assistance – around the clock and 365 days a year.
KTM MANUFACTURER'S WARRANTY
KTM stands for reliability and quality. Our faith in our products is such that we provide a 24-month manufacturer’s warranty on our street motorcycles. Professional servicing and inspections by authorised KTM dealers must be carried out to maintain the right to claim under warranty.
KEY FACTS ABOUT THE KTM SERVICE CARD AT A GLANCE:
KTM and RAC
Area of validity
Street motorcycles of less than 400 cc are covered UK-wide. Street motorcycles of more than 400 cc are covered Europe-wide in all participating countries**
Duration of validity
Maximum 2 years from date of first registration / first use, unlimited mileage
KTM motorcycles with a 24-month factory warranty and a displacement of more than 50 cc, which are homologated exclusively for use on public roads.
Owner or rider and passenger.
Scope of services
Access to a comprehensive, Europe-wide network of service providers and an emergency call centre that is manned 24 hours a day.
Services for street motorcycles of less than 400 cc in the UK
Roadside assistance provided anywhere in the UK including at the Home address. Labour at the scene of the breakdown also included.
Breakdown vehicle recovery
Recovery for the driver and their Party and the Vehicle to the nearest KTM dealer.
Services for street motorcycles of more than 400 cc Europe wide
Europe-wide roadside assistance provided in Europe including the home address. Labour at the scene of the breakdown.
Breakdown vehicle recovery
Recovery for the driver and their passenger and the vehicle to the nearest KTM dealer.
Rental vehicle for max. 7 days, if the vehicle is brought to a dealer and the repairs take longer than 24 hours.
If the breakdown location is more than 30 miles from the customer’s address and the repairs cannot be completed on the day of immobilisation, the driver and passenger can choose one of the following options:
- Hotel for the duration of the repairs, up to a maximum of 4 nights
accommodation for driver and passenger up to a maximum of £ 62
per person per night and up to a maximum of £ 280 per person in total.
- Continuation of journey with a rental car: In the event of breakdown
a rental car is made available for a maximum of 7 days.
- Reimbursement of travel expenses, if the breakdown is more than
30 miles from home, public transport, standard class rail, economy
class air travel (if more than 620 miles / 1000 km) or other transport, for
the driver and their passenger to reach the end of their journey, subject
to a maximum of £ 150 per person. Additional taxi costs are covered up
to £ 62. If necessary, RAC will arrange this on the driver’s behalf.
Vehicle repatriation from abroad
If the repairs exceed three days, you may have the Vehicle repatriated (the means of transportation being at RAC’s discretion and limited to the current market value of the Vehicle according to Glass’s guide, or other appropriate industry standard as used by RAC).
In the event of necessary spare parts not being available locally during the trip outside the country, on receipt of the beneficiary´s instructions, RAC will arrange to obtain them elsewhere and will pay all freight charges involved in dispatching them to the location of the insured vehicle.
Theft - abroad only
Storage after theft: In case the vehicle is found after theft abroad, the costs for vehicle storage are covered up to a maximum of 2 weeks.
Vehicle key service
In the event of loss of the original key whilst abroad, The beneficiary has to communicate the key number to RAC. RAC will contact KTM (during office hours) in order to transmit the key number, and ask for a spare key. RAC will arrange to pay for the dispatch costs.
In UK: 0870 7375512
In Europe and ROI: 0044 161 451 0857
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***If the motorcycle has not been purchased in your home country, please refer to the information of the country of origin.
** Andorra, Austria, Balearics, Belgium, Bulgaria*, Canary Isles, Ceuta*, Croatia*, Cyprus*, Czech Republic*, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary*, Iceland*, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta*, Monaco, Morocco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania*, San Marino, Sardinia, Sicily, Slovak Republic*, Slovenia*, Spain, Sweden, Switzerland, Turkey (European part)*, United Kingdom, Vatican, Ex-Yugoslavia * (Montenegro, Serbia)
*In these countries the Assistance shall be performed subject to local suppliers availability and according to each country’s peculiar event such as the countries being in a state of civil or foreign wars, political instability, national movements, riots, acts of terrorism, reprisals, restrictions for free movement of individuals and circulation of goods, strikes, explosions, natural calamities, atomic fission and any other acts of God.